FTS official: Seat management requires commitment

FTS official: Seat management requires commitment

By William Jackson

GCN Staff

APRIL 19'Seat management doesn't work unless an agency is committed to outsourcing its total desktop environment and putting the needs of its workers first, said Howard R. Norris, deputy director for information technology solutions at the Federal Technology Service's Chicago office.

Norris spoke yesterday at the spring IT training conference of the General Services Administration's ADP Council of the Southeastern States in Jacksonville, Fla.

GSA's Seat Management contracts, which FTS administers, offer agencywide outsourcing and management of desktop computing. All of the desktop hardware and software are parts of the vendor's service package, removing the burden of ownership and maintenance from the agency.

Norris cautioned that:

*A decentralized desktop environment is difficult to plan for, and top management must be fully involved in the task order.

*Planners must thoroughly understand the agency's mission and anticipate how seat management will affect applications and communications.

*Service-level agreements must be based on users' needs.

*Technical refreshment requirements must be spelled out.

*The agency must maintain a close working relationship with the vendor.

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