Oracle: 'Drink the Kool-Aid' for e-success

Oracle: 'Drink the Kool-Aid' for e-success

Self-service is the model that works best when an organization puts its mission online, Oracle Corp. executive vice president Jeff Henly last month told an audience of government and corporate officials in Washington.

Several years ago Oracle turned to Internet self-service for 100 percent of its business activities. Applications now reside at a single California data center, with a backup in Colorado. Employees and customers access the apps via Web browser.

Dictator needed

Consolidating systems activities is saving the company an estimated $50 million a year, Henly said. Oracle runs only a single instance of each enterprise app and permits almost no customization.

Such massive change is difficult, but even harder is overcoming internal opposition, Henly said. It helps to have 'a strong dictator' such as Oracle chairman Larry Ellison, he said, to force others to 'drink the Kool-Aid.'

'Susan M. Menke

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