Comptroller: Federal sites need to get interactive

Comptroller: Federal sites need to get interactive

By Patricia Daukantas

GCN Staff

JULY 11—Comptroller General David M. Walker today called for more effective use of the Web for government-to-citizen transactions, saying the federal government needs to go beyond its proliferation of static Web pages.

"A lot of low-hanging fruit has been picked," he said at the E-Gov 2001 conference in Washington.

Walker said the government has made a lot of progress toward electronic commerce, noting that Accenture of Chicago recently named the United States, along with Canada and Singapore, as a global leader in Web-based government activities. But many of the government's activities lack sophistication and are concerned solely with information dissemination, he said.

Agencies should seek "meaningful, positive results" instead of a superficial increase in their Web presence, Walker said. He cited the Treasury Department's U.S. Savings Bonds electronic-sales program and the General Services Administration's Federal Business Opportunities site,, as examples of agency innovation.

In many cases, state and local governments are ahead of the federal government in putting transactions online because their citizens are pushing for access, he said.

Walker listed five factors that are critical for successful electronic government: a disciplined management approach, adequate network capacity, a secure computing environment, effective document management strategy and the nurturing of agency information technology personnel.

Walker said he will testify before a Senate panel on July 17 regarding the General Accounting Office's efforts to address federal work force issues.


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