ITAA issues guidelines for ASP contracting

ITAA issues guidelines for ASP contracting

By Susan M. Menke

GCN Staff


JULY 16—Few agencies so far have hired application service providers to host their software applications, and the Information Technology Association of America says the reason is 'serious confusion' about how to do it [GCN, June 25, Page 1].

ITAA, an Arlington, Va., industry group, last week released results of a survey of government purchasing officials. The survey said agencies usually choose app services that are already commercially available, so they should write their contracts using the customary commercial terms as far as possible. Federal Acquisition Regulation 52.212 details terminology for commercial-item contracting.

The association said agencies should set service levels in their ASP agreements, such as percentage of monthly app availability, and identify any planned outages. Agreements should specify security methods, including physical security, and name penalties such as lower fees for reduced availability or termination for chronic underperformance.

The association's ASP guidelines appear in Adobe Portable Document format at www.itaa.org/asp/itaaslafed.pdf.

Featured

  • Records management: Look beyond the NARA mandates

    Records management is about to get harder

    New collaboration technologies ramped up in the wake of the pandemic have introduced some new challenges.

  • puzzled employee (fizkes/Shutterstock.com)

    Phish Scale: Weighing the threat from email scammers

    The National Institute of Standards and Technology’s Phish Scale quantifies characteristics of phishing emails that are likely to trick users.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.