N.C. driver's license replacement site has opening day jitters

N.C. driver's license replacement site has opening day jitters

The North Carolina Motor Vehicles Division's online license replacement request site went up and came down in a matter of hours on Thursday.

Department officials launched the new page but had to take it down for almost six hours after finding out that a bug in the software gave users the wrong confirmation page.

The Web page lets residents replace damaged, lost or stolen driver's licenses or get new ones because of an address change. But when more than 300 people tried to use the site in the first two hours, 30 people reported getting the wrong confirmation page.

'When two people hit the submit button at exactly the same time, the software gave someone else's confirmation page,' said Doug Haynes, the Transportation Department's application development manger for the system. 'We just had to fix one line of code and test it, and the system was ready to go.'

The system runs Servelites, a custom application written by DMV personnel using Java. The program runs under Microsoft Windows NT.

The page was working again by 5:45 p.m. Through today at 12 p.m., 3,215 residents had requested new driver's licenses.

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