26 Customer Relationship Management

Conference. Washington. Contact Digital Government Institute; phone: 703-288-0171; Web:

30-Oct. 3 Customer Service Management

Conference. San Francisco. Contact Customer Support Management Association; phone: 719-268-0305; Web:


2-5 Federal Open Source Conference

Washington. Contact IDG World Expo; phone: 508-424-4803; Web:

9-12 ASTD TechKnowledge 2001

Conference. Charlotte, N.C. Contact the American Society for Training and Development; phone: 703-683-8100; Web:

9-12 Electronic Commerce 2001

Conference. Chicago. Contact EC Media Group; phone: 877-440-7125; Web:

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