26 Customer Relationship Management

Conference. Washington. Contact Digital Government Institute; phone: 703-288-0171; Web:

30-Oct. 3 Customer Service Management

Conference. San Francisco. Contact Customer Support Management Association; phone: 719-268-0305; Web:


2-5 Federal Open Source Conference

Washington. Contact IDG World Expo; phone: 508-424-4803; Web:

9-12 ASTD TechKnowledge 2001

Conference. Charlotte, N.C. Contact the American Society for Training and Development; phone: 703-683-8100; Web:

9-12 Electronic Commerce 2001

Conference. Chicago. Contact EC Media Group; phone: 877-440-7125; Web:


  • business meeting (Monkey Business Images/

    Civic tech volunteers help states with legacy systems

    As COVID-19 exposed vulnerabilities in state and local government IT systems, the newly formed U.S. Digital Response stepped in to help. Its successes offer insight into existing barriers and the future of the civic tech movement.

  • data analytics (

    More visible data helps drive DOD decision-making

    CDOs in the Defense Department are opening up their data to take advantage of artificial intelligence and machine learning tools that help surface insights and improve decision-making.

Stay Connected