26 Customer Relationship Management

Conference. Washington. Contact Digital Government Institute; phone: 703-288-0171; Web:

30-Oct. 3 Customer Service Management

Conference. San Francisco. Contact Customer Support Management Association; phone: 719-268-0305; Web:


2-5 Federal Open Source Conference

Washington. Contact IDG World Expo; phone: 508-424-4803; Web:

9-12 ASTD TechKnowledge 2001

Conference. Charlotte, N.C. Contact the American Society for Training and Development; phone: 703-683-8100; Web:

9-12 Electronic Commerce 2001

Conference. Chicago. Contact EC Media Group; phone: 877-440-7125; Web:


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected