IRS chooses PeopleSoft CRM software

IRS chooses PeopleSoft CRM software

The IRS has awarded PeopleSoft Inc. a contract worth more than $10 million for customer relationship management software.

The Pleasanton, Calif., company will supply the PeopleSoft 8 CRM suite, so that taxpayers, preparers and IRS users will be able to access records around the clock.

Under the contract awarded last month, the IRS will get enterprise licenses for the browser-ready software, said Ron Sullivan, general manager of PeopleSoft's federal government sales.

The first phase of deployment will begin next summer, and full installation will be complete by 2004, he said.

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