CIOs fret most about service, e-government

CIOs fret most about service, e-government

CIOs and other executives in government apparently get it, as the vernacular goes. 'It' is the need to improve service to customers and stakeholders using IT. In the most recent survey conducted by the Association for Federal IRM, that's what headed respondents' list of concerns.

Numbers two and three on the list were how to make the cultural changes to let e-government happen and hiring and retaining skilled professionals.

The annual survey asked about the effects of Sept. 11 on federal IT executives' thinking. The 80 respondents named 50 vulnerabilities they said were heightened after the attacks. The weak spots ranged from poor departmental coordination of security initiatives to the potential for unknown Trojan horses lurking in systems, waiting until some preassigned date to blow up.

The survey report is online at www.affirm.org.

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