CIOs fret most about service, e-government

CIOs fret most about service, e-government

CIOs and other executives in government apparently get it, as the vernacular goes. 'It' is the need to improve service to customers and stakeholders using IT. In the most recent survey conducted by the Association for Federal IRM, that's what headed respondents' list of concerns.

Numbers two and three on the list were how to make the cultural changes to let e-government happen and hiring and retaining skilled professionals.

The annual survey asked about the effects of Sept. 11 on federal IT executives' thinking. The 80 respondents named 50 vulnerabilities they said were heightened after the attacks. The weak spots ranged from poor departmental coordination of security initiatives to the potential for unknown Trojan horses lurking in systems, waiting until some preassigned date to blow up.

The survey report is online at


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected