GSA awards FirstGov usability contract

GSA awards FirstGov usability contract

As part of an overall plan to make more responsive, the General Services Administration Friday hired Userworks Inc. to conduct focus groups and perform usability studies over the next six months on the redesigned site.

GSA will pay the Silver Spring, Md., firm $84,900 to gather customer reactions and feedback on the U.S. government's Web face. The agency released the request for proposals Dec. 6 and received 34 bids.

A GSA release said the focus groups will concentrate on citizens, businesses and other governments and how they use FirstGov to find information, conduct transactions and learn about services.

Userworks, a small business, also will develop recommendations for the Web site based on their surveys.

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