State Lines

Beach blanket bingo. The Virginia Beach, Va., police this month tested FaceIt facial recognition software from Identix Inc. of Minneapolis. Three surveillance cameras located on Atlantic Avenue sent video images of beachgoers' faces over fiber-optic cable to a control room for comparison against a database of 2,500 digital images of suspected criminals and runaways, deputy police chief Greg Mullen said.

If there's no match, the video images are discarded. If there is a possible match, the system alerts police monitors.

The test was originally slated for the July 4 weekend, but problems with the surveillance cameras delayed the test, Mullen said.

8HIPAA work. Alabama and Arkansas recently hired Electronic Data Systems Corp. to bring their systems in line with the Health Insurance Portability and Accountability Act guidelines.

EDS will make the Arkansas data and transaction sets meet HIPAA requirements. EDS also will continue to process paperwork and pay health care providers for Medicaid services.

The contract is worth $40 million in 2003 and has a renewal option for 2004.

Alabama's contract is worth $22.5 million through December 2003. EDS will upgrade the claims processing portion of the state's Medicaid Management Information System to bring it into compliance with HIPAA regulations.

The company also will provide administrative services for the Medicaid program.

Good help. Chicago boosted satisfaction among users who contacted the city's IT services by outsourcing the work, according to a study conducted by Gartner Inc. of Stamford, Conn.

User satisfaction climbed from 2.87 on a 5-point scale to 3.56 after the city hired Unisys Corp. to take over help desk operations and desktop PC and network management, and Axciom Corp. of Little Rock, Ark., to manage the city's data center, according to the recently released Gartner study.

Chris O'Brien, CIO of Chicago, said the city has seen a marked improvement in its IT services. Surveys of users over an
18-month period revealed that 80 percent of respondents were extremely satisfied or satisfied with the services, he said.

Opportunity. The National Archives and Records Administration's State Coordinators and Boards Grants Program offers funding for state agencies that preserve historical records and conduct projects to strengthen states' archival infrastructure.

For more information, visit the Web site at

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