DOD buyers can order by phone via EMall

The Defense Logistics Agency has contracted for a 24-hour phone ordering service for buyers with government purchase cards.

Buyers can phone in their supply orders and have the 13-digit national stock numbers automatically entered via the Defense Department's EMall. They need not be registered with the EMall to use the telephone entry service.

The Credit Card Ordering System places orders phoned in to 1-877-DLA-CALL. Buyers must press 8 on the telephone keypad after a call is answered to connect with an order taker from Available Communications Inc. of St. Louis, Mo.

The order takers 'are trained to interrogate the DLA supply system through DOD EMall' to get the national stock numbers, a DLA statement said.

The EMall lists parts, supplies, and IT and training products. If EMall reports that the ordered items are available, the C-COS order takers then ask for quantity, delivery and payment information. If items cannot be ordered through EMall, the order takers give a telephone contact at a DLA inventory control point.

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