State lines

All Web, all the time. Utah's Web portal now offers full-time live customer service.

The site, at, has been upgraded to let users chat with customer service representatives at any time of day.

'Utah state government needs to continue to align its business practices with the 24-7 real-time reality of the Internet,' Utah CIO Val Oveson said. 'We can't put government services online and go home at 5 o'clock and expect citizens to be properly served.'

It also features links to other state agencies, a regularly updated user poll, and news and content updates.

The 'Voice Your Opinion' poll lets state residents give their opinions to government officials. Votes are immediately tabulated and displayed in a results screen.

The site uses Extensible Markup Language to customize content for users.

Utah IT officials built the portal with help from Utah Interactive Inc., a subsidiary of e-government provider NIC Inc. of Olathe, Kan.

e-ROSI by any other name. Until last month, residents of Sacramento County, Calif., looked up property records in cumbersome ways: by scrolling through 1970s-era microfiche or visiting dumb terminals connected to the mainframe Recorder Online System Index (ROSI).

But the county needed a more efficient search method, since it was adding 50,000 to 70,000 new property records per month, said assistant county clerk recorder Craig Kramer.

This month the county launched e-ROSI, a Web-enabled version of ROSI, pronounced rosy.
The site, at, lets users search the index of property records dating back to 1965.

The Recorder's Office paid $28,000 for the project. Staff from the county's Office of Communications and Information Technology did the legacy integration, using the EntireX XML tools from Software AG Inc. of Reston, Va. It took nine months from start to finish, Kramer said.

New role. John Hansen, Colorado's chief technology officer, has been appointed secretary of technology.

Hansen replaced Marc Holtzman, recently named president of the University of Denver, and will continue as CTO, a position he has held since the beginning of the year.

As a member of Gov. Bill Owens' cabinet, Hansen will manage the Governor's Office of Innovation and Technology and oversee technology programs and initiatives.

A key program is the Innovation Infrastructure, which aims to improve service to citizens while lowering costs to create jobs by cultivating innovation and technology entrepreneurship.

'Our goal is to create an environment that will attract new companies, new sources of capital and new funding for R&D,' Hansen said. He said the state would achieve this through technology transfer programs, e-government policy support and collaborative initiatives.


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