Taxpayers rushing to IRS.gov

One of the most popular Web sites last week was not a sports or entertainment site, but www.irs.gov. Eager taxpayers trying to determine how much and when they would receive their child tax credit checks swamped the site.

The spike in traffic made the IRS one of the top 10 Internet sites for the week ending July 27, said Max Heineman, a spokesman for Internet traffic researcher Nielsen/NetRatings.

Traffic to the site of the IRS parent agency, the Treasury Department, at www.ustreas.gov, jumped during the same period as taxpayers were finding their way to the IRS site, a Nielsen report said yesterday. The IRS mailed the first set of child tax credit checks July 25 and the second set Aug. 1. The refunds are an advance on next year's $400 increase in the child tax credit.

Traffic to the Treasury site surged 77 percent to 1.3 million unique visitors, compared to 742,000 the previous week. More than 65 percent of the site's visitors clicked through to the IRS site, which contains a link to information about the status of the credits.

About 9 million visitors used the IRS' 'Where's my advance child tax credit' feature between July 14, when it went live, through yesterday, said IRS spokesman Tim Harms. 'It's as successful as the 'Where's my refund' feature was last filing season,' he said.

The IRS will mail one more set of child tax credit checks Aug. 8.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.

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