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Island blues. The Hawaii auditor has found ineffective case management tools, a lack of inventory controls and other management-related problems with the electronic benefits transfer program run by the state's Human Services Department.

Hawaii has been using an EBT card system to administer food stamps since 1998. The EBT system creates accounts for participants, checks with federal systems to verify that retailers are authorized to participate in the Food Stamp Program, transfers funds between state and federal agencies, and pays the retailers.

The state's program error rate of 6.53 percent exceeds the federally acceptable rate of 5.9 percent, so federal law requires the department to start a corrective plan to lower the rate.
To view the report by state auditor Marion M. Higa, go to and enter 165 in the

Workflow wonders. Pennsylvania recently awarded a three-year contract to FileNet Corp. The Costa Mesa, Calif., company will provide the commonwealth with electronic document management products in what the company calls 'enterprise content management,' which includes management of electronic and paper documents, Extensible Markup Language files, Web sites, images, audio and video files and e-mail.

The commonwealth has spent more than $10 million on FileNet's electronic document management tools in the past several years, said Mia Devane, spokeswoman for Pennsylvania's Office of Administration. By standardizing on FileNet products, Pennsylvania hopes to simplify training for new users, reuse code and increase document portability, Devane said. The FileNet agreement is 'part of our effort to get a more unified information management strategy,' she said.

Back in the saddle. Missouri CIO Gerry Wethington was re-elected president of the National Association of State CIOs.

Tom Jarrett, Delaware's CIO, also was re-elected as vice president, while Brian Wolf, Montana's CIO, was elected secretary and treasurer of the association. Connecticut CIO Rock Regan will continue to serve as past president.

New directors are CIOs Paul Wharton of Alabama, Teresa Takai of Michigan, Terry Savage of Nevada and Val Oveson of Utah. Returning directors are CIOs Carolyn Walton of Arkansas, Jim Dillon of New York and Stuart McKee of Washington.

Wethington will name a new director to fill Wolf's previous position, the association said. The president appoints the eight directors.

In the upcoming year, the association plans to release new editions of its 'Compendium of Digital Government in the States' and its enterprise architecture tool kit, as well as a privacy principle guide and an enterprise architecture maturity model.


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