Kentucky county saves $100K per year with VOIP

IT officials in Campbell County, Ky., didn't think they were asking too much. They wanted to switch from analog phones to a voice over IP phone system to link the county's 20 departments. But they knew that the county's legacy Cisco 3620 central router wouldn't support the VOIP system. And their Cisco 800 branch office routers would also have to be replaced.

The department decided on routers from 3Com Corp. of Marlborough, Mass., which was also providing the county with its IP telephony suite. The county used a mix of 3Com's SuperStack 3, Office Connect and NJ205 Intellijack switches as well as the SuperStack 3 firewall, an 11-Mbps wireless LAN outdoor bridge and 3Com's 4400 power over Ethernet switches, which transmit electrical power over Ethernet to 3Com IP phones.

The routers are helping distribute citizens' voice calls across the county WAN more efficiently, said Andy Kuykendall, director of IT for the county.

The county has connected about 220 phones at 11 sites using 3Com's SuperStack 3 NBX networked telephony system.

'People are amazed,' Kuykendall said. 'Now with just a button, employees who didn't have voice mail capability before can save and forward calls. '

The county's network now performs better, Kuykendall said. 'We've had increased bandwidth and better throughput on the routers,' he said. County employees in remote locations who tried to get into Microsoft Outlook or financial data stored on an IBM AS/400 server used to complain that it took forever, he said. Not only have the complaints stopped, but employees said the new system gives them better research capabilities.

By replacing 122 analog phone lines with two primary-rate interface circuits, the county is saving about $100,000 annually in telephone circuit costs, Kuykendall said.

About the Author

Trudy Walsh is a senior writer for GCN.


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