Air Force users collaborate on a joint workspace

The essence of online community is 'having all the resources you need in one place,' believes Bill Dennehy, a software engineer at the Air Armament Center of Eglin Air Force Base, Fla.

For about 18 months, he and other Air Force users in the 46th Test Wing have been using Livelink Web collaboration and content-management software from Open Text Corp. of Chicago to search engineering libraries by any chosen word.

'You can retrieve exactly what you want,' Dennehy said. 'Almost every screen has a search block for that particular area or for the entire enterprise.' Users must have a security clearance and appropriate permission to view the materials.

After several of these communities of practice had grown up in the Air Force, Dennehy said, he suggested that Open Text make it possible for all of them to meet online in a virtual community. 'Each base had its own instance of Livelink but couldn't hold discussions on other bases' servers,' he said.

So Livelink began hosting a workspace for all the Air Force Open Text account holders, Dennehy said, 'about 60 of them at different bases.'

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