GSA taps five companies for contact center services

Five companies have won a five-year, $150 million contract from the General Services Administration to provide contact center services to help government agencies improve their delivery of services.

Part of the USA Services e-government initiative, the contract gives government agencies and departments a vehicle to buy single or multidimensional contact services. USA Services was established to help citizens access information about government and federal services,

The contract is also a recompete for the GSA's National Contact Center service vendor, which provides support for citizen telephone and e-mail requests such as general and congressional inquiries, services information and fulfillment.

The GSA contract went to Aspen Systems Corp., Rockville, Md.; Datatrac Information Services Inc., Richardson, Texas; ICT Group Inc., Newtown, Pa.; Pearson Government Solutions Inc., Arlington, Va.; and Teletech Government Solutions Inc., Englewood, Colo.



About the Author

William Welsh is a freelance writer covering IT and defense technology.

Featured

  • Records management: Look beyond the NARA mandates

    Records management is about to get harder

    New collaboration technologies ramped up in the wake of the pandemic have introduced some new challenges.

  • puzzled employee (fizkes/Shutterstock.com)

    Phish Scale: Weighing the threat from email scammers

    The National Institute of Standards and Technology’s Phish Scale quantifies characteristics of phishing emails that are likely to trick users.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.