CDC awards $74 million deal for info center services

CDC awards $74 million deal for info center services

The Centers for Disease Control and Prevention has awarded a seven-year, $73.7 million contract to NCS Pearson Inc. to provide the public with information about toxic substances and diseases.

The Arlington, Va., company will integrate more than 40 hotlines, clearinghouses, automated voice and facsimile response systems into one comprehensive contact service center available 24 hours a day, 365 days a year. The contact center will cover telephone, facsimile, e-mail, postal mail, and web-based contacts and responses and include multilingual and hearing-impaired services.

The contract has two base years and five option years.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.

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