IG prescribes more metrics, tests for IRS

A pair of inspector general reports urges the IRS to do more testing and to develop metrics to measure performance before proceeding with work on its modernization efforts.

The IRS should direct Computers Sciences Corp., its modernization contractor, to conduct thorough performance tests of project development changes to its new taxpayer database, the Treasury Department's IG for tax administration said in one report.

The IRS also needs to approve documentation for the Customer Account Data Engine before pilots or live production proceed, the IG said. In future CADE releases, the agency should also automate inefficient manual processes and test all aspects of the database's disaster recovery function.

The second report concluded that actions the IRS took to shore up its Business Systems Modernization fell short because the tax agency did not create metrics to measure improvements. The IG laid out a series of recommendations that it said would help the IRS better monitor its upgrade efforts.

To read the reports, go to www.gcn.com and enter 336 for the first report and 337 for the second one.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.

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