Navy's surveys show satisfaction

Rear Adm. James B. Godwin III, the direct-reporting program manager for NMCI, says the Navy plans this year to roll out high-speed broadband for laptop users, Windows XP and a new online catalog.

Rick Steele

Through NMCI, the Navy has gained discipline and cost visibility, Navy officials say; and the majority of users are satisfied with the service, according to the Navy's sampling of users in the most recent quarterly survey.

On April 25, the Navy released its latest quarterly customer satisfaction survey, which found that 74 percent of polled users were happy with NMCI'up two percentage points from the previous survey taken at the end of 2004.

The results show that 86 percent of respondents were satisfied with the professionalism of EDS personnel and that 56 percent were satisfied with Navy processes for making changes to the IT environment, according to the survey.

'We continue to trend in the right direction,' Rear Adm. James B. Godwin III, the direct-reporting manager for NMCI, said in a release accompanying the survey results.

'Though we still have a long way to go, the programmatic discipline we are putting in place across all aspects of NMCI is having an effect,' Godwin said. 'I'm confident that we will continue to see positive changes recognizable by each user as the Navy, Marine Corps and EDS focus on our collective goals of improved performance, service delivery, security and adaptability.'

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