N.J. hires Accenture for unemployment insurance system deal

The New Jersey Department of Labor and Workforce Development has awarded Accenture of Hamilton, Bermuda, a four-year, $39.9 million contract to implement the state's new Unemployment Compensation Claimant and Employer Service System, company officials said yesterday.

Terms of the deal call for Accenture to integrate unemployment claims interfaces with back-office document management systems to improve business processes and enhance service delivery.

Accenture's partners on this project are First Data Government Solutions LP of Englewood, Colo., for telephony implementation services and Chicago Systems Group Inc. of Chicago for technical and programming services.

The new system is intended to provide state employees with better tools to answer questions from customers and decrease the time it takes to process and pay unemployment insurance claims. Claimants and employers will still be able to communicate with department employees in person and via postal mail.

Ethan Butterfield is a staff writer for Government Computer News' sister publication, Washington Technology.

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