Defense agency taps KEI Pearson for CRM services

The Defense Logistics Agency has awarded a three-year, $3.2 million contract to KEI Pearson Inc. to provide customer relationship management services.

Under the contract, KEI Pearson of Arlington, Va., will evaluate the customer service needs of DLA's Defense Distribution Center and deploy a full-scale customer relationship management program to better serve its customers.

The center provides a unified materiel distribution system for the Defense Department. It is responsible for receiving, storing and transporting combat supplies. It also provides clothing and textiles, electronics, medical material, and industrial, general and construction supplies. KEI Pearson will help ensure that these products are delivered to the right place at the right time.

KEI Pearson has worked with the Defense Distribution Center for five years. As a subsidiary of Pearson Government Solutions Inc., KEI Pearson provides information management, education and training services to the federal government.

Roseanne Gerin is a staff writer for Government Computer News' sister publication Washington Technology.

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