Study: Users prefer IBM for Unix

Beating out Unix stalwarts Hewlett-Packard Co. and Sun Microsystems Inc., IBM Corp. has topped a customer satisfaction poll of data center Unix administrators.

About 10 to 15 percent of the respondents to the Fourth Quarter Unix Vendor Preference Survey were from federal agencies, said Dan Olds, CEO of Gabriel Consulting Group, which conducted the anonymous survey. He said that the answers from the public sector customers did not differ materially from those in the commercial sector.

Conducted this fall, the survey quizzed 197 enterprise Unix customers on their perceptions of major system vendors, looking at technology, vendor support and perceptions of how well the vendor would perform in the future. IBM scored the highest satisfaction rating for technology, which measured factors such as system scalability, though HP scored high marks for its operating system and partitioning features.

In the vendor category, the study looked at quality of service, vendor adherence to roadmaps and nine other categories. IBM scored highest here as well. HP was seen as 'producing the most value for the service dollar,' while Sun scored highest in its commitment to Unix.

"We were surprised by several of the results, particularly the order of finish,' said Olds. 'IBM finished first with very strong results, and HP scored a solid number two; we expected to see Sun Microsystems challenging for first place or at least a strong second place.'

About the Author

Joab Jackson is the senior technology editor for Government Computer News.


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