Minneapolis 'One Call' telephone system connected by Unisys

Residents of Minneapolis now have streamlined access to city information and services, thanks to a new 'One Call' 311 system implemented by Unisys Corp.

The system, launched earlier this month, gives the city's 400,000 residents and visitors to the area easy access to municipal information and the city's nonemergency services.

Unisys of Blue Bell, Pa., installed the solution using Belfast, N. Ireland-based Lagan Technology Ltd.'s Citizen Relationship Management software. The total value of the implementation was $3.2 million, Unisys said.

The software will provide service request routing from one department to another, enabling consistent follow-up on citizen inquiries. Reporting and monitoring features will offer city management the information needed to make quick and efficient decisions, the company said in a statement.

The 311 call center will alleviate call demand on the city's existing 911 line, keeping the emergency line open for truly life-threatening events. According to recent national studies, up to 60 percent of calls to 911 lines can be nonemergencies, the company said in a statement.

Unisys, which will host the solution at its outsourcing service center near Eagan, Minn., will provide training and IT support for the 311 call center.

Ethan Butterfield is a staff writer for Government Computer News' sister publication, Washington Technology.

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