Boston inspectional services CRM deal goes to Hanson IT
- By William Welsh
- Jan 23, 2006
The city of Boston has awarded Hansen Information Technologies Inc. a $3.4 million contract to deploy a citizen relationship management solution for one of its agencies.
Under the contract, Hansen of Rancho Cordova, Calif., will install a CRM solution for Boston's Inspectional Services Department that can handle building permits, code enforcement and licensing solutions.
The first project goal is to stand up a centralized call center within the department using the Hansen 8 customer service product. In conjunction with the initial implementation, Hansen will work with the city to construct a master addressing and contact application that uses the Hansen 8 addressing, contact and property management data structure.
Hansen 8 is intended to help the department cut its reliance on paper-driven processes, shorten permit and licensing turnaround times, provide activity status and financial reporting capabilities, and handle constituent services in a more streamlined manner.
The Inspectional Services Department comprises five regulatory divisions: building and structures, code enforcement and environmental services, health, housing, and weights and measures. In fiscal 2005, the department has collected $25 million in revenue from processing nearly 100,000 permit and licensing applications. William Welsh is the deputy editor of
Government Computer News' sister publication Washington Technology
William Welsh is a freelance writer covering IT and defense technology.