Boston inspectional services CRM deal goes to Hanson IT

The city of Boston has awarded Hansen Information Technologies Inc. a $3.4 million contract to deploy a citizen relationship management solution for one of its agencies.

Under the contract, Hansen of Rancho Cordova, Calif., will install a CRM solution for Boston's Inspectional Services Department that can handle building permits, code enforcement and licensing solutions.

The first project goal is to stand up a centralized call center within the department using the Hansen 8 customer service product. In conjunction with the initial implementation, Hansen will work with the city to construct a master addressing and contact application that uses the Hansen 8 addressing, contact and property management data structure.

Hansen 8 is intended to help the department cut its reliance on paper-driven processes, shorten permit and licensing turnaround times, provide activity status and financial reporting capabilities, and handle constituent services in a more streamlined manner.

The Inspectional Services Department comprises five regulatory divisions: building and structures, code enforcement and environmental services, health, housing, and weights and measures. In fiscal 2005, the department has collected $25 million in revenue from processing nearly 100,000 permit and licensing applications.

William Welsh is the deputy editor of Government Computer News' sister publication Washington Technology.

About the Author

William Welsh is a freelance writer covering IT and defense technology.

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