FTC, Apptis in deal for call center support

Apptis Inc. is expected to announce this week that the Federal Trade Commission has awarded a five-year contract worth more than $16 million to the company for a managed-service call center and related support.

The contract, which is for one year and four option years, was awarded under the General Services Administration's Connections contract Category 2-Support Services vehicle. Connections is an eight-year, governmentwide contract vehicle for comprehensive telecommunications infrastructure equipment, support services and customized solutions.

Under the contract, Apptis will deliver a managed-service call center that will be run from the call center at its Chantilly, Va., headquarters. The company will provide related support seven days week, as well as onsite, desk-side support for users at several FTC locations.

The contract also contains optional components for various technology services to provide regional support for the agency's communications infrastructure management, Web support services, applications development and maintenance, and the installation and implementation of FTC computing platforms.

Roseanne Gerin is a staff writer for Government Computer News' sister publication, Washington Technology.

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