FTC, Apptis in deal for call center support

Apptis Inc. is expected to announce this week that the Federal Trade Commission has awarded a five-year contract worth more than $16 million to the company for a managed-service call center and related support.

The contract, which is for one year and four option years, was awarded under the General Services Administration's Connections contract Category 2-Support Services vehicle. Connections is an eight-year, governmentwide contract vehicle for comprehensive telecommunications infrastructure equipment, support services and customized solutions.

Under the contract, Apptis will deliver a managed-service call center that will be run from the call center at its Chantilly, Va., headquarters. The company will provide related support seven days week, as well as onsite, desk-side support for users at several FTC locations.

The contract also contains optional components for various technology services to provide regional support for the agency's communications infrastructure management, Web support services, applications development and maintenance, and the installation and implementation of FTC computing platforms.

Roseanne Gerin is a staff writer for Government Computer News' sister publication, Washington Technology.

Featured

  • Records management: Look beyond the NARA mandates

    Records management is about to get harder

    New collaboration technologies ramped up in the wake of the pandemic have introduced some new challenges.

  • puzzled employee (fizkes/Shutterstock.com)

    Phish Scale: Weighing the threat from email scammers

    The National Institute of Standards and Technology’s Phish Scale quantifies characteristics of phishing emails that are likely to trick users.

Stay Connected

Sign up for our newsletter.

I agree to this site's Privacy Policy.