DHS awards contracts for call centers, software licensing

The Homeland Security Department has awarded a five-year, $120 million contract to a Lockheed Martin Corp. subsidiary to run two call centers for DHS' Citizenship and Immigration Services bureau, as well as another contract to a nonprofit organization to obtain cybersecurity tools for operating systems, servers and databases used by the federal government.

The first contract was awarded to Aspen Systems Corp. to help operate the immigration agency's National Customer Service Center, which serves about 10 million callers a year. Lockheed Martin acquired Aspen Systems in January.

Lockheed Martin will staff the major call centers in Albuquerque, N.M., and Indianapolis.

In another deal, DHS' Office of Procurement Operations said it was awarding a sole-source contract to the Center for Internet Security to 'provide software licenses for security configuration benchmarks and scoring tools capability,' according to a presolicitation announcement. The contract, which is of an unspecified amount, will last for a year.

The Hershey, Pa.-based center is chaired by Franklin Reeder, a former White House director of administration and a former chief of information policy in the U.S. Office of Management and Budget. Its president is Clint Kreitner, former president of a multihospital region of Adventist Health Systems.

Alice Lipowicz is a staff writer for Government Computer News' sister publication, Washington Technology.

About the Author

Alice Lipowicz is a staff writer covering government 2.0, homeland security and other IT policies for Federal Computer Week.


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/Shutterstock.com)

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected