IRS to prioritize IT infrastructure updates with modernization

The IRS is developing plans over the next six months to one year to dovetail improving technologies for its IT infrastructure and process model with its application modernization road map, said IRS CIO Richard Spires. The IRS recently released its five-year Modernization Vision and Strategy, looking at its applications modernization from the business perspective.

'We have significant problems with our IT infrastructure. We've got a lot of piecemeal infrastructure initiatives going on ' we're looking at server virtualization, client technologies, upgrading our networks. But there's not an overall arching infrastructure plan that would marry with the modernization plan on the applications side,' Spires said yesterday at an industry event sponsored by the Armed Forces Communications and Electronics Association's Bethesda, Md., chapter.

Spires will bring them together in some form of a five-year time horizon, similar to the Business Systems Modernization strategy. It will all be captured in the enterprise architecture and transition strategy, he said.

As part of the applications Modernization Vision and Strategy, account management services is the next big project that IRS is implementing'in September 2007'although it is still dependent on funding, Spires said. These services would include case processing, sending notices and monitoring for follow-up. IRS will couple some components of its account management services to new releases of its taxpayer database, the Customer Account Data Engine.

IRS will roll out in 2008 a service that will give customer service representatives and other authorized users access to personal accounts to update them in a timely fashion, such as a change of address.

About the Author

Mary Mosquera is a reporter for Federal Computer Week.


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