Navy credit union adopts dashboard tools

The world's largest credit union is adding browser-based dashboards to employee desktops to monitor operations.

The Navy Federal Credit Union, with 2.8 million members, deployed the dashboard software from iDashboards of Troy, Mich., late last year.

The software provides managers with at-a-glance visual representations of credit union data as bar charts, line graphs, pie charts, maps, speedometers and other graphical elements.

About 100 employees of the credit union, all of them Navy employees, use iDashboards to track what company executives call 'key performance indicators,' which measure functions such as daily call center volumes, deposit levels, number of loans generated and how long customers wait in line.

The dashboard software can show when one of these indicators has reached a threshold that would require a correction ' such as excessive customer wait time ' and sets off an alarm. Managers can then take action to correct the long wait time by opening an extra teller window, for example.

Eventually Navy Federal Credit Union would like to put iDashboards on the desktops of all of its 5,000 employees.

Navy Federal has more than $28 billion in assets, with 16 branches and 315 proprietary ATMs throughout the world.

About the Author

Trudy Walsh is a senior writer for GCN.

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