gets redesign to boost usability

The General Services Administration last week unveiled a redesign of, the federal government's official Web portal.

The site, which was launched early this year as a replacement for, provides a centralized place to find government information online. lets visitors search for information on hundreds of government services, from checking tax refund status to contacting elected officials.

The agency based the changes on the results of usability testing and other user feedback.

GSA wants to make the site clearer and easier to use by reducing page clutter; adding images to news and feature stories; specifically tailoring the Spanish-language version of the site,, to the Latino community; and making it easier to change the font size.

The site now offers RSS feeds in Spanish, local weather forecasts from the National Weather Service, and a House and Senate 'spotlight' feature. When visitors to the site enter a search for their senator or representative, the site will serve up a small postcard of the elected official's photo, Web site, e-mail address and voting record, along with the search results.

The redesign also added visual cues to make it clear that is the official U.S. government Web portal. For example, it posts a crisp image of the U.S. flag, as well as the Great Seal of the United States and the White House, on every page. And the site's color scheme is unmistakably red, white and blue.

About the Author

Trudy Walsh is a senior writer for GCN.


  • business meeting (Monkey Business Images/

    Civic tech volunteers help states with legacy systems

    As COVID-19 exposed vulnerabilities in state and local government IT systems, the newly formed U.S. Digital Response stepped in to help. Its successes offer insight into existing barriers and the future of the civic tech movement.

  • data analytics (

    More visible data helps drive DOD decision-making

    CDOs in the Defense Department are opening up their data to take advantage of artificial intelligence and machine learning tools that help surface insights and improve decision-making.

Stay Connected