DHS taps General Dynamics for CIS tech support

The Homeland Security Department's central acquisition office today notified vendors that General Dynamics One Source has won a task order valued at up to $227 million to support technology at Citizenship and Immigration Services.

The company received the task order under DHS' umbrella Enterprise Acquisition Gateway for Leading Edge solutions (EAGLE) contract for technology services.

The Information Technology Acquisition Center at the department's central procurement office advised vendors that General Dynamics would provide services known as Technology Operations and Maintenance (TOMIS) to about 16,000 federal and contractor employees at more than 280 CIS locations nationwide by implementing an IT Infrastructure Library (ITIL) of best practices.

DHS said General Dynamics would provide:
  • Program management services
  • Service desk operations
  • Hardware maintenance
  • Infrastructure operations
  • Server and PC management
  • Mainframe computer operations
  • Problem management

The initial contract award is for $24 million. With options it could rise as high as $227 million.

The department said it had received five proposals in response to the task order. General Dynamics will be paid via a combination of firm-fixed-price and time-and-material payments, according to the notice.


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