NMCI wins highest rating to date

In its highest showing to date, the Navy Marine Corps Intranet got a satisfactory rating from 84 percent of its users, according to a survey released last week.

The Navy said it had made several improvements to NMCI based on previous surveys that resulted in the higher scores, including faster replacement of older workstations, quicker log-on and log-off times, better remote network access and upgraded network storage.

The survey results include more than 7,000 comments and are based on a random sample of users who were asked to rate various aspects of their NMCI experience on a 10-point scale. The latest survey covers the fourth quarter of fiscal 2007. The results were the best in NMCI's history, and users' ratings of the intranet have now increased two quarters in a row, the Navy said.

Overall, 66 percent of respondents gave NMCI an overall rating of seven points or more out of 10. Based on general comments, users were most satisfied with the professionalism of personnel staffing NMCI's service desk, with positive comments outnumbering negative comments by 2-to-1 for the service desk. Users also gave their highest marks to support provided by local base operations.

Users gave the worst ratings to Outlook e-mail performance, accessing authorized Web sites, log-on performance and accessing the intranet's broadband remote-access service. Those areas, however, earned higher satisfaction ratings in this quarter's survey than in previous periods.

NMCI administrators are striving to improve their performance with tools such as the Enterprise Performance Management Database, Navy officials said.


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