BlackBerry glitch explained

Research in Motion announced late Feb. 12 that the interruption in e-mail service to BlackBerry devices in North America Feb. 11 was caused by a problem with an internal data routing system that had been recently upgraded.

E-mail service was intermittent Feb. 11 from 3:30 p.m. to 6:30 p.m. EST, according to the company, but no e-mail messages were lost. The company restored e-mail delivery that evening, according to RIM, based in Toronto.

The RIM statement was vague about the problem, stating that 'there appears to have been a problem with this specific upgrade that caused the intermittent service delays. Once the problem was identified and isolated, RIM was able to quickly restore service levels.'

The company added that it had not completed its analysis of the service interruption and promised that it would provide more information when it is available.

About the Author

Patrick Marshall is a freelance technology writer for GCN.


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