Just saying no

Internet service providers are running into something that might look familiar to many government program managers ' plain old resistance to change. A recent study by the Pew Internet and American Life Project found that one reason dial-up users haven't switched to broadband is that they just don't want it. Pew's survey of dial-up users found that 35 percent say they won't switch because broadband prices are too high and 19 percent said they have dial-up by choice ' and they won't switch no matter what. Only 14 percent say they can't get broadband access. And about 18 percent of U.S. households still have no Internet access at all.

About the Author

Kevin McCaney is a former editor of Defense Systems and GCN.

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