Microsoft finds bug in Google's sync for Outlook

Microsoft found a problem with Google Apps Sync for Microsoft Outlook, a new data synchronization plug-in launched by Google last week.

Installing Google's sync plug-in will disable Windows Desktop Search for Outlook. As a consequence, users won't be able to search for data in the e-mail and calendar application, Microsoft announced Wednesday.

In addition, uninstalling the plug-in "may not fix the issue," according to Microsoft. The plug-in alters a registry setting, and Microsoft describes instructions on how to use the registry editor to fix the problem here.

The registry setting change made by Google's sync plug-in also will affect the Microsoft Office Outlook Connector, Microsoft explained. This connector is used to synchronize Windows Live Hotmail with Outlook.

Users will know they have a potential problem with the Microsoft Office Outlook Connector because they will get an error message after installing Google's plug-in. The error message pops up after restarting Outlook and states that "some functionality will be disabled." Microsoft recommends that users click "Yes to enable functionality" when the prompt appears. Clicking "Yes" will reset the registry correctly and enable normal functioning for this connector.

Microsoft claims that it has let Google know about the problem. So far, no mention of the bug was apparent at Google's help page as of this morning.

Google Apps Sync for Microsoft Outlook lets users continue to use the familiar Outlook user interface as part of the Google Apps Premiere and Education subscription services, which provide e-mail, calendar and document sharing applications. The synchronization application lets IT shops bypass using Microsoft Exchange for e-mail and connect directly to Google's servers.

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Reader Comments

Wed, Jun 17, 2009 Jim Washington, DC

Actually Google posted an official blog regarding this on June 16. See From the blog: "We built Google Apps Sync for Microsoft Outlook to make it as easy as possible for people who love Microsoft Outlook to continue to use it when their company switches to Google Apps. In developing the feature, we focused on allowing Outlook users to connect to Google Apps for business email, contacts and calendar. But we also recognized that many people add plug-ins to Outlook for additional features. For that reason, we worked to ensure that as many plug-ins as possible continue to work, like and WebEX. Unfortunately, some plug-ins don't yet work with Google Apps Sync for Microsoft Outlook, and we wanted to take this opportunity to highlight a few of the more common ones: * Microsoft Office Outlook Connector * Acrobat PDF Maker Toolbar * Outlook Change Notifier If you would like to continue to use these plug-ins, uninstall Google Apps Sync for Microsoft Outlook, and the uninstaller will re-enable the plug-ins. We'd also like to highlight another known issue that may be of interest. Programs that interact directly with the Outlook data file, including Windows Desktop Search and's encryption plugin, don't currently work well with Google Apps Sync for Microsoft Outlook. Windows Desktop Search will not properly index Google Apps Sync data files, so in order to stop indexing from running indefinitely, the Google Apps Sync installer disables it. We recommend using the default Outlook search. If you want to re-enable Windows Desktop Search for your Outlook data files, you can uninstall Google Apps Sync. If you are using Google Apps Sync version or lower, you must first install the latest version and then uninstall Google Apps Sync to re-enable indexing. You can find more information about what's different in our help center. We're working with Microsoft and other partners to help fix these issues and support additional Outlook features like multiple calendars."

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