Crash takes down Microsoft's cloud-based Exchange service

Network errors took down Microsoft's cloud-based Exchange messaging service for several hours June 22, leaving some customers fuming over their decision to go to the cloud.

This latest outage, which affected users across North America, wasn't the first time customers got hit. Customers of Microsoft's Business Productivity Online Suite services experienced several outages during mid-May.

In April, Amazon’s Elastic Cloud Compute service suffered a crash that took down a variety of websites, including some popular social media platforms and at least one Energy Department site that was down for two days.

Microsoft attributed the problem to errors with the network and said it has replaced defective hardware and that service had been restored later that day. The outage became visible as customers began lodging complaints. Some users were having trouble sending messages, while others were unable to use the Service Health Dashboard.

"Service for the Service Health Dashboard has been restored, and customers are reporting the ability to access all services," the company announced on a Microsoft Online Services support forum tracking the incident. "Thank you for your patience during this morning's incident. We understand that any disruption in service may result in a disruption to your business, and we apologize for any inconvenience this incident caused."

Some customers the message board were still upset, however, questioning their decision to use the cloud-based messaging service.

The outage comes less than one week before Microsoft CEO Steve Ballmer is set to launch Office 365, the successor to Microsoft's Business Productivity Online Suite.

About the Author

Jeffrey Schwartz is executive editor of Redmond Channel Partner and an editor-at-large at Redmond magazine, affiliate publications of Government Computer News.

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Reader Comments

Fri, Jun 24, 2011

The above comment was made by a person who is clearly mentally disturbed. Because we all know google and yahoo never go down. No never.

Fri, Jun 24, 2011

This is a clear case of over promise and under deliver. The Cloud can and will assist the public sector but it will be a bumpy transition. One would expect more from an industry leading vendor as mentioned in article.

Fri, Jun 24, 2011

Why anyone would go with an unproven internet email service is beyond me. Anybody ever hear of Google? How about Yahoo?

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