A model for Next Gen 911: Facebook

Federal Communications Commission Chairman Julius Genachowski has announced the FCC’s new five-step plan to revamp its 911 system to keep pace with data communications.

According to the FCC, these Next Generation 911 (NG911) services will allow emergency dispatchers to receive text messages, photos and even video.

If the FCC manages to pull this off, dispatchers would have even more information at their disposal, and quickly. This would no doubt end up saving more lives, which is definitely a good thing.

But one thing Genachowski did not go into is when the commission might be able to accomplish this marvelous feat, nor did he give any details how it might be done. Building a nationwide network that allows hundreds of millions users to share text, images and video is no doubt difficult, but it has been done before. So, FCC, my suggestion to you is one word: Facebook.

Why not? Our good Mr. Zuckerberg has already created a network that does most of what you want NG911 to do. Maybe you should ask for his help on this.

The one major complaint people have expressed with Facebook is invasion of privacy, but that isn’t really a concern here. I mean, when are you less concerned about your privacy being infringed than when your house is on fire? You WANT people to know your personal information when fire's involved.

Of course, given the purpose of NG911 to facilitate the delivery of disaster information, we’d still have the dilemma as to whether it’s good form to ‘like’ an announcement of bad news as a show of support for the victim.

“There’s a fire at my house!” is not something that we generally want to like, though on Facebook, “Like” means something different. I don’t think we as a society will ever figure that one out.

So think about it, Mr. Chairman. Heck, maybe even the Napster guy will jump at this project too. He’s usually good for a laugh.

About the Author

Greg Crowe is a former GCN staff writer who covered mobile technology.


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/Shutterstock.com)

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected