311 app streamlines service requests in Salt Lake City

The process for submitting service requests for such things as pothole repairs has gotten a lot more streamlined in Salt Lake City, thanks to a new citizen reporting app, Government Technology reports.

The 311 app includes a geocoding feature that allows users to take pictures, input details and create a real-time service request that gets sent directly to a staff member who will handle the request. Under the old system, requests got e-mailed to one generic master inbox and got put on the city's to-do list.

GovTech reports that the app can be used for a variety of requests, including weed abatement and reporting potholes or graffiti.

Other cities around the country have been experimenting with ways to improve reporting of such things as potholes, graffiti and damage. Boston, for example, is developing an app that, when loaded onto a smart phone, would detect bumps and potholes while people are driving and report them automatically.


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