AppealsTrak helps agencies streamline UI workflow
Like most government agencies dealing directly with the public, citizens expect state labor offices and unemployment agencies to deliver the same high-quality service as the private sector.
As a result, states are becoming more proactive in how they administer unemployment insurance (UI), using cloud-based products and services that are increasingly considered flexible and cost-effective solutions for improving workflow processes and maintaining compliance.
Bluewolf, a global business consulting firm, announced its Salesforce Fullforce-certified solution, AppealsTrak, an end-to-end management system that helps agencies streamline manual processes associated with administering unemployment insurance.
With AppealsTrak, workforce agencies can:
- Reduce the average processing time of appeals and overall case inventory.
- Gain a complete view of UI appeals including status, next steps and aging.
- Stay in compliance with federal statutes and streamline time-lapse standards reporting.
- Update processes on-demand to support changes in policy.
- Improve citizen and staff experience.
The New Jersey Department of Labor has already implemented AppealsTrak in a widespread adoption, Bluewolf said. In just 16 weeks, the company launched a scalable system providing a 360 degree view of the entire appeals process. Citizen relations have been improved by cutting the average processing time of appeals from 160 days to less than 30 days.
"When citizens lose their jobs, their bills don't just stop. Getting them rightful compensation in a timely manner is important for people's continued livelihood," said Glen Stoffel, EVP of strategic development, Bluewolf. "Our AppealsTrak solution provides government agencies and entitlement programs with a customized solution that helps manage and save time in the appeals process, adheres to strict federal compliance timelines and positively engages both citizen and staff."
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