digital government trends

5 trends that will shape government IT strategy

With citizens demanding more online services and government IT managers striving to bring efficiency and saving to their agencies, digitization of government services is becoming an increasingly viable option. In an effort to help government managers plan their agency IT roadmaps, Gartner released a list of this year’s 10 most important technology trends in digital government. Here are the top five.

Digital workplace. In an information-driven workplace, most employees, from frontlines to executives, will be digitally literate. The environment will be more social, mobile, open and democratic.

Multichannel citizen engagement. Adopting a multichannel strategy for interactions will give citizens and stakeholders a seamless, transparent and coherent view of the enterprise.  Many states are revamping state websites and offering mobile citizen services, information and alerts on multiple platforms. Gartner suggests agencies redesign their service models by combining already-implemented marketing tools with innovative approaches.

Open any data. Governments have already begun opening public data, offering citizen-reachable datasets and accessible web APIs, but growth has yet to reach maximum utility. As governments demonstrate the value of open data, major funding obstacles will recede, and more than 30 percent of digital government projects will treat all data as open by 2018.

Citizen electronic ID. Public services will become accessible to citizens through a trusted domain accessible via any device and require trust between government and commercial vendors to ensure security, privacy and data confidentiality requirements are maintained.

Edge analytics. As mobile services with real-time interaction and contextual capabilities become more pervasive, analytics will evolve from a separate business function into an integrated aspect of system operations and user experiences.

"These strategic technology trends have substantial disruptive potential that is just beginning to materialize and will reach an inflection point within the next three to five years," said Gartner research director Rick Howard. "Public sector CIOs can capitalize on the value of these trends by first determining how they will impact government program operations or service delivery models, and then by building the organizational capabilities and capacity needed to support them."

See the full list here.

About the Author

Amanda Ziadeh is a former reporter/producer for GCN.


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