MyBurgh brings mobile 311 access to Pittsburgh

MyBurgh brings mobile 311 access to Pittsburgh

Residents of Pittsburgh now have a mobile 311 app to report and track services requests on everything from a leaking fire hydrant to a pothole in an intersection. The MyBurgh app also includes city news, contact information for city departments and services, alternate-side parking information and seasonal tools such as the snow plow tracker.

The app was made possible by the city’s new customer relationship management platform, which will ease workflow issues for 311 operators and other city employees.

The new system transitions from three separate databases to one; allows for better mapping, geo-routing, feedback and responses among city departments; and integrates with the Allegheny County real estate site for property ownership information and with the county’s voter registration site to auto-fill customer names and addresses when possible.

The system also helps city departments that typically respond to service requests by linking multiple requests for the same issue (for instance, a pothole at a major intersection) into a single work order, and allowing workers to update work requests from the field.

About the Author

Derek Major is a former reporter for GCN.

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