Deloitte, Salesforce offer licensing, permitting platform

Deloitte, Salesforce offer licensing, permitting platform

Deloitte Digital and Salesforce introduced an online platform that aims to reduce the friction in the business licensing and permitting process, hopefully enhancing state and local government economic development efforts in the process.

businessCONNECT is designed to make it easier for governments to attract new businesses, reduce transaction costs, increase tax revenues and improve service delivery. When companies understand local regulations, Deloitte officials said, states can anticipate higher compliance rates for licenses and permits as well as timely payments of fees.

The platform allows businesses to view the status of a registration, submit license and permitting applications and pay fees. Questions can be resolved via web chats with government advisers, and a wizard helps business owners navigate the regulations associated with their business, according to Deloitte.

Automated inspections, code enforcement and application processes let government users more accurately estimate revenue, assign resources and prioritize inspections.

"We saw enormous potential in digitizing the process for getting a license," said Deloitte’s Public Sector Leader Sucha Kukatla. "Starting with licensing and permitting services, Deloitte Digital is building … a centralized digital engagement platform that transforms government-constituent interaction to drive economic growth."

About the Author

Amanda Ziadeh is a Reporter/Producer for GCN.

Prior to joining 1105 Media, Ziadeh was a contributing journalist for USA Today Travel's Experience Food and Wine site. She's also held a communications assistant position with the University of Maryland Office of the Comptroller, and has reported for the American Journalism Review, Capitol File Magazine and DC Magazine.

Ziadeh is a graduate of the University of Maryland where her emphasis was multimedia journalism and French studies.

Click here for previous articles by Ms. Ziadeh or connect with her on Twitter: @aziadeh610.


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