Deloitte, Salesforce offer licensing, permitting platform

Deloitte, Salesforce offer licensing, permitting platform

Deloitte Digital and Salesforce introduced an online platform that aims to reduce the friction in the business licensing and permitting process, hopefully enhancing state and local government economic development efforts in the process.

businessCONNECT is designed to make it easier for governments to attract new businesses, reduce transaction costs, increase tax revenues and improve service delivery. When companies understand local regulations, Deloitte officials said, states can anticipate higher compliance rates for licenses and permits as well as timely payments of fees.

The platform allows businesses to view the status of a registration, submit license and permitting applications and pay fees. Questions can be resolved via web chats with government advisers, and a wizard helps business owners navigate the regulations associated with their business, according to Deloitte.

Automated inspections, code enforcement and application processes let government users more accurately estimate revenue, assign resources and prioritize inspections.

"We saw enormous potential in digitizing the process for getting a license," said Deloitte’s Public Sector Leader Sucha Kukatla. "Starting with licensing and permitting services, Deloitte Digital is building … a centralized digital engagement platform that transforms government-constituent interaction to drive economic growth."

About the Author

Amanda Ziadeh is a former reporter/producer for GCN.


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected