Education opens feedback portal on student aid

Education opens feedback portal on student aid

A new online portal will allow the Department of Education to collect feedback on the Federal Student Aid program from borrowers who can submit both positive feedback and complaints, as well as report any suspicious activity they experienced with the programs.

The department encourages feedback on applying for and receiving federal loans and grants as well as user experiences with federal loan services, collection agencies and the department. Using the FSA Feedback System, students can also report on a school’s administration of FSA programs and any misrepresentations about a school’s recruitment and marketing practices.

Students can submit complaints anonymously, which will be tracked until the issues are resolved. They can also use their FSA ID to follow the status of their complaints.

The Department of Education will share the data collected through the system about private student loans with the Consumer Financial Protection Bureau and the Federal Trade Commission’s Consumer Sentinel Network.

Ultimately, department officials said, the feedback will be used to improve the experience, service and delivery of current and future federal aid programs for borrowers. Last year, the department provided federal aid to 12 million students at more than 6,100 schools and oversaw a loan portfolio of more than 40 million borrowers. 

Data on the portal’s usage and types of feedback submitted will be published in an annual report this fall.

About the Author

Amanda Ziadeh is a former reporter/producer for GCN.

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