san francisco

New team to lead San Francisco’s digital innovation

The city of San Francisco is working to  create a three-person team that will be fully devoted to digitizing city services. The city is currently accepting applications for the team’s lead position, chief digital services officer.

The position will report to the city administrator, but the job listing said the work will involve coordination with the city’s CIO, chief innovation officer, chief data officer and the mayor’s office.

Jack Gallagher, a spokesperson for the city administrator’s office, said some of the first initiatives will be digitizing the process for receiving city parking permits, business permits and marriage licenses.

“Those are the big three that typically have a lot of paperwork, and [digitization] makes it easier for city residents to do it online,” Gallagher said.

The city already offers a number of different online services, such as the ability to track building permits, apply for city ID cards and pay water bills. But the goal is to slowly whittle away at services that require a trip to city hall, Gallagher said. And this new team will be driving that evolution.

The San Francisco Department of Technology worked alongside the San Francisco Committee on Information Technology to develop a digital services strategy for the city, and the creation of this team grew out of that plan.

The team will also work with other city agencies to redesign services and build new digital products that deliver a consistent brand across city landing pages through standards and best practices the digital services team will create.

About the Author

Matt Leonard is a former reporter for GCN.


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