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VA seeks BPM bots

The Department of Veterans Affairs' Financial Services Center is interested in adding robotic process automation to its business process management suite.

RPA allows users to configure a software robot to complete rules-based, non-subjective tasks associated with processing a transaction, manipulating data, triggering responses and integrating with other systems.  By removing dull, repetitive tasks from human operators' responsibilities, it helps organizations increase the accuracy and speed of business processes.

According to a request for information, the VA is looking for RPA software that automates tasks and workflows and integrates with its Pega 7 BPM applications.  It wants software that runs on the desktop. "allowing human and robot interactions to run within the same environment."

In addition to the RPA software, the VA also requires the vendor to supply maintenance and customer support.

Other agencies also have begun to explore RPA. The Washington bot at NASA's Shared Services Center went live in May, helping with human resources tasks. NSSC is working with Deloitte Consulting on proof-of-concept RPA software for financial management processing in the agency's Bots-as-a-Service pilot.

Responses to the VA solicitation are due Aug. 23. Read the full RFI here.

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