VA Access to Care tool


From technically available to truly useful

Mobile Finalists

Access to Care
Department of Veterans Affairs

Caltrans QuickMap
California Department of Transportation

Emergency TeleHealth and Navigation (ETHAN) Project
Houston Fire Department, Houston Department of Health and Human Services

Firearms, Armor, and Credentials Tracking System (FACTS) Project
Customs and Border Protection, Immigration and Customs Enforcement, Department of Homeland Security

Plant Inspections Mobile Application
New York State Office of Information Technology Services, New York State Department of Agriculture and Markets


Click here for the full list of 2017 Dig IT finalists for all categories. And please join us at the Oct. 19 Dig IT Awards gala.

Following a public outcry over how long veterans often wait to receive medical care, the Department of Veterans Affairs has been driving toward greater transparency — a goal the Access to Care tool meets.

“It was not [a question of] ‘how can this help the VA?’” said Jack Bates, director of VA’s Business Intelligence Service Line. “It was ‘how can this help the veterans?’”

The tool lets veterans and their families view the wait times at VA facilities, compare care ratings and review national data on access. It pulls data from 130 components of VA’s VistA electronic health records system into a data mart built for the project.

“We in turn feed that data to a mirror system in Microsoft Azure Government, which is where the application resides and accesses the data in the data mart,” Bates said. The tool also uses Bing Maps to show facilities’ locations.

The data had long been available publicly but mainly in a massive, infrequently updated PDF file that users had to download and search. Now, users can enter ZIP codes or addresses, set a search radius, choose an appointment and clinic type, and sort results by distance, facility name or wait time. The results pop up on a map alongside facility details.

Soon, users will also be able to search for providers based on specialty and gender.

“It’s giving veterans access to the same data that we have on the same frequency that we get it,” Bates said.

Shereef Elnahal, VA’s assistant deputy undersecretary for health for quality, safety and value, credits a strong partnership between the IT and business teams for the tool’s success.

“We were able to bring this product online within just a month,” Elnahal said. “This is a case study for how seamlessly you can translate business requirements into an IT product within government.”

About the Author

Stephanie Kanowitz is a freelance writer based in northern Virginia.


  • Records management: Look beyond the NARA mandates

    Pandemic tests electronic records management

    Between the rush enable more virtual collaboration, stalled digitization of archived records and managing records that reside in datasets, records management executives are sorting through new challenges.

  • boy learning at home (Travelpixs/

    Tucson’s community wireless bridges the digital divide

    The city built cell sites at government-owned facilities such as fire departments and libraries that were already connected to Tucson’s existing fiber backbone.

Stay Connected