customer experience (garagestock/

What the USPS IG wants from its help desk

The Post Office's Office of Inspector General wants to share an IT help desk provider with the Peace Corps' inspector general's office, according to a new solicitation.

In an Aug. 1 notice on FedBizopps, the Post Office IG, announced it is seeking a vendor for a five-year Indefinite Delivery, Indefinite Quantity contract for a common IT Service Desk, covering 1300 employees total.

The contract is worth as much as $9 million over the period, it said, and covers help with the Post Office and Peace Corps end-user IT equipment, including laptops, conference room equipment, network and personal printers, wireless devices, computer monitors, mobile devices and peripheral devices. It also includes issuing and refreshing laptops and wireless tablets and mobile phone equipment.

The Post Office IG said contractors should be able to work in a hybrid, public/private cloud environment, since its IT operations include Microsoft Office 365 and Azure infrastructure services. That may change, said the Post Office IG, as it continues its migration to the cloud.

The Post Office IG's IT service desk processes about 30,000 help tickets per year, with the majority, 27,000, coming from its employees and the remainder from Peace Corps IG employees. The Post Office IG has almost 100 field offices throughout the U.S., as well as its headquarters location just outside of Washington D.C.

The Peace Corps IG's IT operations, said the solicitation, includes a managed virtual desktop environment. The Peace Corp IG IT operations, it said, will also require 24/7 coverage that requires on-call vendor capabilities.

A version of this article first appeared on

About the Author

Mark Rockwell is a senior staff writer at FCW, whose beat focuses on acquisition, the Department of Homeland Security and the Department of Energy.

Before joining FCW, Rockwell was Washington correspondent for Government Security News, where he covered all aspects of homeland security from IT to detection dogs and border security. Over the last 25 years in Washington as a reporter, editor and correspondent, he has covered an increasingly wide array of high-tech issues for publications like Communications Week, Internet Week, Fiber Optics News, magazine and Wireless Week.

Rockwell received a Jesse H. Neal Award for his work covering telecommunications issues, and is a graduate of James Madison University.

Click here for previous articles by Rockwell. Contact him at [email protected] or follow him on Twitter at @MRockwell4.


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