CitizenConnect streamlines government service delivery

2019 Government Innovation Awards

Streamlined security with single sign on

With Ohio’s Digital Identity program, residents, businesses and employees can access multiple state government services using a single sign-on. The program simplifies agencies’ identity solutions and delivers cost savings, improved security and greater efficiency.

State of Ohio Digital Identity Program

Department of Administrative Services, State of Ohio

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“Digital Identity allows users to interact digitally with the state across a variety of agencies and programs with just one secure username and password,” said Derek Bridges, the state’s chief data and analytics officer. “As Ohio continues to deploy the ID across systems, users receive additional security and the convenience of fewer usernames and passwords.”

Other benefits include automated, real-time provisioning and deprovisioning of users, a reduction in risks associated with human intervention because users set up their own digital identities and close integration with the state’s security information and event management platform for real-time threat monitoring.

Since the state began testing and using digital IDs two years ago, it has seen cost avoidance of $76 million. Additionally, the cost of application onboarding fell by 85%. With self-service onboarding, costs will likely fall even further, and with the goal of 99.99% password self-service, the state expects to reduce annual spending by more than $1 million.

“In addition to the convenience of reduced sign-on the ID offers users, it allows a more personalized experience and connects the public with services better tailored to their needs,” Bridges said. “And by providing this as a statewide shared service, Ohio also avoids the significant costs of building an identity solution for every system.”

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