analytics on employee performance (kentoh/Shutterstock.com)

2019 Government Innovation Awards

Performance management as a service

The Office of Personnel Management’s USA Performance has digitized and streamlined performance reviews for members of the Senior Executive Service, helping agencies across government transform their performance management.

USA Performance

Office of Personnel Management

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The project’s reach grew rapidly in the past year, and 30 agencies have signed up since 2017. Although the original target user base was 8,000 senior executives, USA Performance has been updated and expanded so that it can now potentially serve all 2 million federal workers.

A cloud-based software-as-a-solution offering, USA Performance allows agencies to share a centralized system for all relevant IT security and compliance requirements. It also enables agencies to eliminate the time and expense of printing and maintaining paper records — an annual cost avoidance that could reach $35 million governmentwide.

It’s not a cookie-cutter shared service, however; users can configure USA Performance for their agency-specific requirements and performance plans. But a standardized approach to the underlying data promises broader governmentwide benefits as agencies seek to meet the workforce goals of the President’s Management Agenda.

This year, the USA Performance team also developed a web service that enables agencies’ payroll systems to automatically send user updates and reduce administrative maintenance time. In addition, a monthly release cycle now allows for greater responsiveness to customer needs. Those customers have praised the system’s intuitive interface and its ability to help them become nearly paperless.

“These successful technical developments resulted in remarkable growth,” said Rebecca Ayers, OPM’s manager of performance management solutions. “No other system is as adaptable to the unique needs of all agencies across the federal government.”

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