Intelligence enterprise IT speeds analysis

2020 Government Innovation Awards

Labor’s muscular IT platform primed for pandemic response

The Department of Labor’s IT platform modernization initiative is a muscular aggregation of cloud services, content management, service management, enterprise scanning and data analytics built on an enterprisewide IT backbone.

By supporting all those operations in a single place, the platform acts as the agency’s digital spine, saving money, increasing workforce efficiencies and tightening cybersecurity for crucial IT operations, including public-facing applications.

It started as a project to consolidate almost 40 case management systems and reduce the expense of running those systems, some of which cost over $60 million a year to operate. The initiative benefited from the commitment of top managers and money from the Technology Modernization Fund, which the department used to modernize paper-based labor certification processes.

The platform played a key role in the department’s public and internal response to the COVID-19 pandemic. The CIO’s office moved 23 applications to the cloud-based platform and used it to launch collaborative virtual workspaces, perform Wi-Fi and network upgrades for 135 offices, and onboard over 200 new staff members nationwide.

As the pandemic progressed, the platform channeled a tidal wave of inquiries to crucial public-facing websites, including and, and allowed those sites to scale up to handle the surge in traffic.

The department also evolved its web properties with platform-enabled content management tools, fueling the launch of sites such as, which matches job seekers with opportunities to prepare for highly skilled careers, and a single source of information on H-2A and H-2B job opportunities.

About the Author

Connect with the GCN staff on Twitter @GCNtech.


  • 2020 Government Innovation Awards
    Government Innovation Awards -

    21 Public Sector Innovation award winners

    These projects at the federal, state and local levels show just how transformative government IT can be.

  • Federal 100 Awards
    cheering federal workers

    Nominations for the 2021 Fed 100 are now being accepted

    The deadline for submissions is Dec. 31.

Stay Connected